When do you dispatch and deliver?

Our normal delivery days are working days, Monday to Friday excluding UK Bank Holidays (you can see our latest JTA Holiday notices here). In most cases, if you're ordering from our warehouse your item(s) will be dispatched same day providing we receive your order by 2pm. We use reliable couriers such as FedEx, the Royal Mail and Parcelforce as well as our own fleet of vehicles. Typically you can expect your item to arrive within 3 working days. However on rare occasions or for special orders your delivery may take longer due to factors beyond our control. If delivering on our own vehicles we will contact you to confirm the delivery date. If delivery is by a courier, they will text you with the delivery date.

What are your online delivery charges?

Delivery charges vary, depending on the item(s) ordered. These choices will be clearly shown at checkout.

If your order has been shipped on a pallet e.g. boilers and cement mixers, there may be a redelivery charge if you are not available during your booked delivery slot.

A combination of items in the basket may result in a combination of delivery charges.

How do you make bulk goods deliveries (aka local delivery only)?

Goods that are too heavy or bulky to be shipped using carriers (bulk aggregate bags, timber, plasterboards etc.) can be delivered from our network of branches on our fleet of crane wagons and tail lift vans.

Although we will always endeavor to offload your goods in your desired location this may not always be possible due to safety or other concerns i.e. fully loaded wagons may cause severe damage to residential driveways. Our drivers are not able to handball off materials for customers as the wagons often cannot be left unattended but will crane off all goods and will aim to make delivery to the safest and nearest practical place. Our drivers are fully trained and will use their professional judgement on the safety of delivering on to a particular area of a site.

If you are concerned about access to the site or think it may be a problem for our wagons please make contact with us ([email protected]) at the time of ordering to let us know so that we can check the approach before attempting delivery.

What is your 'local delivery' area?

The following postcodes are included in our local delivery range;

Cumbria

CA1, CA2, CA3, CA4, CA5, CA7, CA9, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28

LA6, LA7, LA8, LA9, LA10, LA11, LA12, LA13, LA14, LA15, LA16, LA17, LA18, LA19, LA20, LA21, LA22, LA23

Durham, West & North Yorkshire

BB7

BD2, BD8, BD9, BD10, BD15, BD16, BD17, BD18, BD19, BD20, BD21, BD22, BD23, BD24

DH1, DH6, DH7

DL1, DL10, DL11, DL12, DL13, DL14, DL15, DL16, DL17, DL2, DL3, DL4, DL5, DL6, DL7, DL8, DL9,

HG1, HG2, HG3, HG4, HG5

LS12, LS13, LS16, LS17, LS18, LS19, LS20, LS21, LS22, LS28, LS29

YO7, YO11, YO12, YO13, YO14, YO15, YO16, YO17, YO18, YO21, YO22, YO25, YO51, YO60, YO61, YO62

Tyne & Wear

SR1, SR2, SR3, SR4, SR5, SR6, SR7

Teeside

TS1, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS2, TS20, TS21, TS22, TS23, TS24, TS25, TS26, TS27, TS28, TS29, TS3, TS4, TS5, TS6, TS7, TS8, TS9

What should I do on receipt of deliveries on JT Atkinson's own transport?

Upon receipt of delivery you are advised to check and inspect goods thoroughly for any signs of damage that may have occurred during transit and notify the driver immediately. In the rare occasion the goods are damaged or incorrect, please mark any discrepancies on the driver’s copy of the paperwork.

What should I do on receipt of deliveries by external carriers?

Please notify us immediately in the event of any shortages or damages to your parcel that may have occurred during transit.

Orders shipped on pallets e.g. Boilers and Mixers will be subject to a redelivery charge if the booked delivery slot is missed.

What is your returns policy?

We are governed and adhere to, the United Kingdom Distance Selling Regulations. This means we will accept returns and offer a full refund as long as the item is unused, unopened and still in the original packaging. Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item. You will be notified at order stage if the item is a special item.

To return your order, please pack it securely and send it back to us, we must receive it back within 7 days of the date that you received it. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.

Disclaimer

Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. JT Atkinson & Sons Ltd cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit. Return within 7 days.

What is your refunds policy?

If you cancel your contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the goods in full, (including delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is unworn/ not used.

What if my order is faulty or damaged?

If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturer's terms and conditions.

How do I track my order with a courier? 

Our couriers will text you a link to track your order. If you don't receive this SMS message, please call us on 01642 204414 or email [email protected] with your order number for tracking information.

How will I know when my 'local delivery' order will be delivered? 

We will contact you to confirm your delivery date, usually within 1 working days.

What is the lead time for my order?

Normal lead times are as follows (these can be affected by factors outside of our control e.g. road closures, vehicle breakdowns etc.):

'Local delivery' orders are normally delivered within 2-3 working days. Boilers and Large ugly freight are delivered within 1 working day. Warehouse stock is delivered on either a 1-2 day service or a 2-3 day service via courier. Non-stock items have a 3-10 working day lead time.

What is the cut-off time for 1-2 day delivery?

14:00 is the cut-off time for orders to be dispatched same day*

*this applies to products in stock at our warehouse, to be delivered by courier.

What do I do if I don't get an order confirmation email?

Please contact us on 01642 204414 or [email protected] and we will forward another copy to you.

Can I get an invoice?

Yes, a copy will be included in your parcel but if you require further documentation please contact us on 01642 204414 or [email protected] and we will forward another copy to you.

For more information, please contact us.