Return & Refund Policy

What is your returns policy?

We are governed and adhere to, the United Kingdom Distance Selling Regulations. This means we will accept returns and offer a full refund as long as the item is unused, unopened and still in the original packaging.

Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item, powders (e.g. cement and plaster) and bulk bagged aggregates. You will be notified at order stage if the item is a special item. Stock items returned to branch may be subject to a 10% restocking charge. 

To return your order, please pack it securely and send it back to us, we must receive it back within 14 days of the date that you received it. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.

What is your returns address?

Please return your order to the branch it was purchased from, you will be able to determine this from the address on the invoice.

If you can't see the address on the invoice, please return the item to JT Atkinson Distribution Centre, Standard Way Industrial Estate, Northallerton, DL6 2XE.

What is your refunds policy?

If you cancel your contract between us within the fourteen-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the goods in full, (including delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is unworn/ not used.

What if my order is faulty or damaged?

If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. Please send images and your order number to If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturers terms and conditions.

What if I have received the wrong item?

If you suspect you've received the wrong item, please send a photo and your order number to, we will endeavour to resolve the issue for you as soon as possible.


Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. JT Atkinson & Sons Ltd cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit. Return within 14 days.

For more information please Contact Us here.