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Customer Testimonials

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Ordered three bags of premium soil on Saturday lunch-time and they were delivered first thing Tuesday, good quality product and excellent service from the manager and the staff at Cockermouth , well done.
Brian Robinson September 20, 2018
I work all over the North: Richmond, Barnard Castle, Kirkby Stephen, Appleby, Middlesborough, Northallerton, Bishop Aukland, Penrith, Darlington. It is VERY handy to be able to know that whereever I am there is a JT Atkinson round the corner that will be able to supply and cater for my projects and most importantly the needs of my customers. I don’t have multiple accounts with various different companies for the very reason I know that if JT’s don’t have it in, they will get it for me. Having visited the stores in all the above towns I can safely say the standard is consistent, the staff remember you and that’s important. - The guys in Richmond are always very helpful. -Sean in Barnard Castle introduced himself to me, and offered to put up some of my buisness cards as well. -Al Barr the manager in Kirkby Stephen once went well out of his way to hunt down a match of bradstone bricks that were delivered via courier from Swindon. That’s service. -Philip Cooper the manager in Appleby will pick things up from other branches on his way to work, again, above and beyond service. And special shout out to Unc in Appleby, whenever I need a power tool, he always gets me a brilliant price. Without JT’s it would be pretty impractical for me to run a buisness in a rural area so I’m grateful to them.
Ed September 07, 2018
Grange over Sands store sorted problem Thanks to the guys at Grange over Sands store. Placed an internet order, but due to the wrong picture showing on the website the wrong items arrived. Joel and the guys sorted me out with the right thing and gave me a discount. Great service from the local guys. All the best Dave
Dave Jackson April 25, 2018
A huge thank you to Patrick and the team in Hartlepool. They set the gold standard for customer service and could teach other businesses a thing or two. The team in Darlington are excellent as well.
Heather McWilliam April 25, 2018
Can't fault this company, the product I ordered was fairly priced, delivered promptly, packaged well and was exactly as described. I will not hesitate to use them again.
Anthony Lee April 25, 2018
Ordered an Aquaseal Tanking kit mid afternoon on a Thursday. Just required Standard Delivery service. The price was excellent value, but the service was incredible. I was amazed that the item was delivered to me in less than 24-hours. I was expecting the weekend to delay it until Monday or Tuesday. Well done Atkinson.
Robert Tiley April 25, 2018
Just been to buy 8 paving stones at the Pickering branch. Now, normally, a lot of builders merchants are a stone-faced bunch to say the least but this was a different story. Excellent phone manner from Gareth who took my initial call. Friendly, helpful advice and courteous. On arrival to buy my goods I was, again, greeted politely and served efficiently and quickly. I was directed out to the yard for the paving stones and the bloke there who helped me load my car was friendly and helpful. The price of the goods was right and of a good quality. Have to say thanks to the team at Pickering for a great service - well done! This is the first time I've used them but I will be back!
Tony Miller April 25, 2018
Hi just wanna say how happy I am with the delivery service you provided for my order.even though I didn't pay extra for quicker delivery it was very quick.ordered Sunday nite here on Tuesday afternoon very happy thank you very much.will be recommending you.
Wayne December 15, 2016
Hello, I am writing this email to yourself just to say a massive thank you to both JT Atkinson and Howard Braithwaite . My house was flooded in Kendal in December 2015,and our family life was turned upside down,we lost everything,as we were away on holiday at the time,we came home to devastation! Our house has been re-built since then back into a loving home for us all to enjoy and live in. So,now hears the bits that stops it all happening again. If it wasn't for Howard and JT Atkinson,I'd have been lost,there so many product and ideas out there,Its so easy to got lost while Googleing ‘how to keep my house safe from floods’ , but coming to see your self really helped. I first met Howard at a roadshow back in September at K-village (flood defence roadshow) in Kendal,where there where so many ‘car salesman like’ people trying to sell you products without explaining what they fully did. Howard explained how and what I needed to make my house safe,and went through everything I asked him. It was a real weight off my shoulders talking to a real person, face to face, about flood defences. Also, he is alway on the end of the phone or email to ask further advice, which is fantastic, his knowledge is second to none, brilliant. As I am doing all the work my self, I was going to really struggle to pay the ££££'s up front first before SLDC would pay me back. So both Howard of JT Atkinson and Tom McCormick of South Lakeland District Council got there heads together and sorted it all out for me . SLDC paid JT Atkinson for the flood defences on my behalf directly, which was a massive help, I could not have done it with out them, it all went through so quickly and I picked up all my gates and airbrick covers etc last week without any delays or issues. Absolute perfect. I would fully recommend anyone else needing any flood defences etc to use JT Atkinson. All the products are top quality, and not over the top on price at all! Thank you again to all involved in helping me and my family!
Robert Winder December 09, 2016

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